Reference

Terms That Cover Your Account on raden59

These terms set out what you agree to when you open and use your raden59 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access and account activity.

Account EligibilityDeposit & Withdrawal RulesDANA · OVO · GoPayAccount Suspension PolicyJurisdiction Applies
raden59 Terms That Cover Your Account on raden59
HOW WE HANDLE IT

Account Security and Data Under These Terms

These terms connect directly to how we protect your account and handle the data tied to it. Here is what that looks like in practice.

Account Security

Your account is protected with login verification. If we detect unusual access, we may pause the account and contact you through your registered details before restoring access.

Data Retention

We keep account and transaction records for as long as required under applicable rules. You can request a summary of what we hold by contacting support with your account ID.

Cookie Use

We use cookies to keep your session active across devices — so switching from your phone in Bandung to a desktop browser does not log you out mid-session.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay as your primary withdrawal method — submit a request through live chat with your account verification details ready.

TERMS CONTACT

Reach Us About These Terms

If you have a question about how these terms apply to your account, or you want to request a change to your account details, our support team handles both. Reach out through any of the channels below and we'll point you to the right process.

Team online

Live Chat

Open the chat window from your account dashboard. Available for account and terms queries during active support hours.

Email Support

Send your question to our support address. Include your account ID so we can pull up your details and respond accurately.

Help Centre

Our help pages cover the most common terms questions — account suspension, wallet verification, and eligibility by region.

Common Questions About These Terms

Real questions about how these terms work in practice, answered directly.

These terms apply to anyone who opens an account on raden59. Access and feature availability depend on local law and the region you are connecting from.

We may suspend or close your account if activity falls outside what these terms permit. We will contact you through your registered details before taking action where possible.

Yes. Contact support with your account ID and specify what you need. We will confirm what data we hold and provide it in line with applicable rules.

Reach out via live chat and have your account verification details ready. We will walk you through switching your primary wallet — for example from OVO to GoPay.

We post updates to this page and may notify you through your account. Continuing to use your account after a change means you accept the updated terms.

Contact our support team first. Explain the situation and include your account ID. We review disputes and respond with the relevant policy detail that applies to your case.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.